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Support

How can we help?

Find answers below or reach out — our team typically responds within 24 hours.

24h Response Time
30-Day Returns
Email & Chat
Expert Team

Frequently Asked Questions

Download the ATHYX app, power on your device, and follow the in-app pairing guide. Setup takes less than 2 minutes.

Yes — ATHYX is rated IP68, meaning it's fully waterproof up to 50 meters and safe for swimming, showering, and heavy sweat sessions.

Up to 7 days of continuous biometric tracking on a single charge, depending on usage and active sensors.

ATHYX tracks 8 core biometrics: Heart Rate, Lactate, SpO₂, Sweat Composition, Skin Temperature, Power Output, ECG, and Bioimpedance (BioZ).

Absolutely. We offer a 30-day no-questions-asked return policy. If you're not satisfied, contact us and we'll handle the rest.

Your data is encrypted end-to-end and stored on HIPAA-compliant infrastructure. We never sell or share your personal health data.

Still need help?

Drop us a message and we'll get back to you.